Flight cancellations continued Monday after WestJet’s system-wide outage over the weekend led to halted flights, long customer service wait times and other disruptions.
Another 31 flights are cancelled on Monday, according to the Calgary-based airline, as a result of the system outage and the winter weather that is impacting Alberta and portions of Western Canada.
Over 200 WestJet, Swoop, and Sunwing flights were cancelled over the weekend due to a system-wide failure, leaving many passengers still stuck and seeking compensation.
WestJet customer Gemini Clarke says she is stuck in Calgary, exhausted and wanting answers but has no word if she will be placed on a flight back to Kelowna on Monday.
Clarke says she has been unable to receive a response as she has not heard information over the phone or email as lines remain congested with customers in similar circumstances.
According to WestJet, 10 additional flights have been arranged for Monday for people who are still waiting to board their planes.
More After the weekend outage, WestJet flight cancellations and interruptions are likely.
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