The National Telecommunications Regulatory Authority has decided to fine mobile phone service providers 11. 2 million pounds in the first half of 2022 for failing to comply with consumer complaint response requirements.
The device will display the most important indicators related to complaints of users of fixed and mobile services, fixed Internet and mobile devices, and the percentage and time of response to customer complaints after their escalation to the device, as stated in the semi-annual report of the system for following up on complaints of users of telecommunications services (from January to June 2022), which was issued today, Saturday. The NTIA stands for the National Telecommunications and Information Administration.
According to the report, users escalated 143. 2 thousand complaints against their service providers to the National Telecommunications Regulatory Authority, including 64. 1 thousand complaints about mobile phone services (45%), 42. 4 thousand complaints about fixed internet services (30%), 34. 6 thousand complaints about fixed phone services (24%), and 1. 9 thousand complaints about mobile devices (1%).
According to the Telecommunications Regulatory Authority’s report, 3.
During the period from January to the end of June 2022, 8 million pounds were refunded to users (from their companies) after the eligibility of their complaints was proven by the device, and the largest percentage of the amounts refunded for billing/balance complaints was 89%, and the company occupied Vodafone ranked first in terms of amounts refunded to users after their eligibility was proven by the device by 51%.
The Telecommunications Regulatory Authority also stated that the restrictions and procedures for providing value-added services, which require service providers to transmit activation codes and confirm service requests, as well as notifications on how to terminate services and service data, have been implemented (service name and its financial value).
According to the report, the Communications Regulation increased the complaints center’s capacity by 35% between the first and second half of 2022.
The Telecom Regulatory Authority punishes mobile firms 11.2 million pounds in six months as a result of consumer complaints.
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